What is so special about the sharing economy: The customer experience view
Abstract
The purpose of this paper is to explore the nature of customer experience in the area of sharing economy to better understand the experiential factors the marketing metrics of sharing economy companies are driven by.
Keywords
customer experience, sharing economy, uber, airbnb, PLS-SEMPersistent identifier
http://hdl.handle.net/11012/201012Document type
Peer reviewedDocument version
Final PDFSource
SHS Web of Conferences. 2021, vol. 92, issue 1, p. 1-12.https://www.shs-conferences.org/articles/shsconf/abs/2021/03/shsconf_glob20_05007/shsconf_glob20_05007.html
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