Customer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experience

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dc.contributor.authorChlebovský, Vítcs
dc.coverage.issue5cs
dc.coverage.volume27cs
dc.date.accessioned2022-05-18T14:54:45Z
dc.date.available2022-05-18T14:54:45Z
dc.date.issued2016-12-22cs
dc.description.abstractThere can be seen growing demand for customized solution offers prepared by companies on both B2B and B2C markets. While this approach is well developed in some B-2-B sectors it is not that often in majority of B2C markets. Rapid technology development within past years gives more and more possibilities to increase production flexibility in more and more production sectors. This will lead in increasing level of product customization shortly. Purpose of this article is to introduce an empirical model of Customer Solutions Management that has been created based on long term experience in machine building sector within European Union. The experience is documented by qualitative case study research performed in five European companies involved in product supply chain within the machine building sector from component production through distribution to machine building. Selected companies represent range of sizes from large global corporation to micro business. The research was performed in period of years 2012 to 2015 by observations and in-depth interviews with all level managers in all researched companies. Prior to this qualitative research also a research through secondary data in publications was performed to analyze the sector in complexity. The research proves increasing demand for individualized product solutions from customers.en
dc.formattextcs
dc.format.extent586-593cs
dc.format.mimetypeapplication/pdfcs
dc.identifier.citationEngineering Economics. 2016, vol. 27, issue 5, p. 586-593.en
dc.identifier.doi10.5755/j01.ee.27.5.14491cs
dc.identifier.issn1392-2785cs
dc.identifier.other130758cs
dc.identifier.urihttp://hdl.handle.net/11012/204296
dc.language.isoencs
dc.publisherKaunas University of Technologycs
dc.relation.ispartofEngineering Economicscs
dc.relation.urihttps://inzeko.ktu.lt/index.php/EE/article/view/14491cs
dc.rightsCreative Commons Attribution 4.0 Internationalcs
dc.rights.accessopenAccesscs
dc.rights.sherpahttp://www.sherpa.ac.uk/romeo/issn/1392-2785/cs
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/cs
dc.subjectcustomer solutionsen
dc.subjectrelationship marketingen
dc.subjectproduct customizationen
dc.subjectmarket orientationen
dc.subjectproduct managementen
dc.subjectmachine building sectoren
dc.subjectsolution managementen
dc.titleCustomer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experienceen
dc.type.driverarticleen
dc.type.statusPeer-revieweden
dc.type.versionpublishedVersionen
sync.item.dbidVAV-130758en
sync.item.dbtypeVAVen
sync.item.insts2022.05.18 16:54:44en
sync.item.modts2022.05.18 16:14:16en
thesis.grantorVysoké učení technické v Brně. Fakulta podnikatelská. Ústav managementucs
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